Frequently Asked Questions

We recommend booking at least a day in advance to make sure a bike is available for you. However, we’re also happy to serve walk-in clients when possible.

Minors can rent bikes as long as they are accompanied by an adult who takes responsibility for the rental. The adult does not need to rent a bike themselves, but they must sign the rental agreement for the minors and provide their personal details.

Our current bikes are suitable for riders between approximately 145 cm and 190 cm tall. People taller than 190 cm can still use our largest bikes, though they may not fit perfectly. We’re planning to expand our fleet soon to include bikes in more sizes, including options for kids and very tall riders.

At the moment, we don’t have bikes for children, but kids can still join our guided tours if they bring their own bike. We’ll make sure the routes are suitable and that everyone has a great time together.

Every rental includes a helmet, a bandana, and a bottle of water for your ride. We also have optional accessories available at no extra cost, such as lights, small bags, and bike pumps.

All our clients receive our phone number and WhatsApp contact for assistance. If you’re near Flores or San Miguel, we can send someone to pick you up or help with roadside repairs. If you’re further away, we’ll do our best to assist you remotely.

Yes, helmets are always included with every rental, your safety is our top priority.

Absolutely! We recommend that first-time riders join one of our guided tours in San Miguel, they’re beginner-friendly and a great way to learn from our experienced guides. You can also ask us for route suggestions and tips before you head out.

We have several curated routes you can explore, with difficulty levels ranging from easy to challenging. Right now, we’re focused on the San Miguel and El Remate areas, but we’re constantly expanding our route catalog, so keep an eye out for new adventures!

Yes, we offer delivery in the San Miguel and Flores area. For other locations, bikes need to be picked up at our shop or clients can arrange their own transport.

Yes, every rider must present a valid ID (passport or DPI) when picking up the bikes. We’ll record your name and ID number for the rental agreement, but you’ll keep your ID with you afterward. We also offer a safe place where you can leave personal belongings during your ride.

For reservations, we offer a 100% refund if you cancel at least 7 days in advance, a 50% refund if canceled between 6 and 2 days before, and no refund for cancellations made within 48 hours of the reservation.